Assigning and Reassigning account phone numbers / fax numbers
The account administrator can assign and reassign your account phone numbers. Numbers can be assigned to an auto attendant, to another extension, for virtual faxing and to other destinations. To view a video tutorial on assigning phone numbers to extensions, click here. To assign or reassign a n ...
- How to purchase or remove phone / fax numbers
The account administrator can add or remove phone and/or fax numbers for your Aptela service by submitting an account change ticket. Additional monthly fees are associated with the purchase of phone, fax and toll free numbers. To purchase or remove numbers: The account administrator must submit ...
- Assign Direct Dial Number for Conference Calls
The account administrator can assign and reassign your account phone numbers. A number can be assigned to a designated conference extension providing the ability to direct dial into a conference. To assign a number as a conference bridge: Log into the administrator web account: my.aptela.com. C ...
- How to Change Outbound Caller Number for Users
Outbound Caller ID has two components: a phone number and a name. Name: To change the name, your account administrator must submit an account change ticket. Please specify the phone number and a 15 character maximum caller ID name that you wish to use. Listing changes are subject to a change ...
- Toll-Free Number as Outbound Caller ID
An Outbound Caller ID can be customized for user extensions. Users may select any active number associated with the account, including a toll-free number. The most common use case is an outbound call center who wants to display their inbound toll free number for a product/service as their Outbo ...
- What is my phone number? What is my fax number?
The Aptela web portal displays phone numbers and their assigned extension to all users. If you need to change the current assignment of a number, the account administrator can do this from the administrator portal: click here for instructions. To view the phone numbers assigned to you, log into ...
- Call Continuity Service
Aptela’s Call Continuity Service offers redundancy to Aptela customers in the event of an Aptela virtual PBX service interruption. Call Continuity means your business will retain the ability to make and receive calls on a limited basis. In order to enable Aptela’s Call Continuity Se ...
- Why do my outbound calls show a different company name?
Once your phone number has been provisioned for Caller ID, Aptela will register your business name with the carrier that provides your phone number. The carrier will make an update to a system, known as their "CName" database, which will associate your business name with your phone number for ...
- Setting up Inbound Caller ID as the Account Admin
By default, all of your incoming calls will display the caller’s number on the phone’s LCD when the phone rings.* If Aptela is able to obtain the caller’s name, that will also appear. If, however, a caller blocks their information, the phone’s LCD will display somethi ...
