About Porting Process
Watch an 8 minute video tutorial about the porting process by clicking here. The porting process begins after your Aptela account is active and able to receive calls. To begin the process, complete two forms: The LOA for Local Number Porting and the Porting Request Form, or The LOA for Toll Fre ...
- Tips for a Successful Port
Provide all required documentation and verify accuracy of information. The Company Name, Company Address, Account Holder, and Phone Numbers on the Aptela paperwork must match the information that your existing provider has on file. Any mismatched information will cause the port request to be re ...
- How to Port a Local Phone Number
To initiate the porting process, complete the required forms below: Aptela Porting Request Form - This form collects your Aptela account and contact information, as well as how your porting numbers should be assigned, or if Aptela should remove any temporary numbers from your account, once the ...
- How to Port a Toll Free Phone Number
To initiate the process, complete the required forms below: Aptela Porting Request Form - This form collects your Aptela account and contact information, as well as how your porting numbers should be assigned, or if Aptela should remove any temporary numbers from your account, once the port com ...
- Why does porting my business numbers take longer than my cell phone?
Mobile numbers are under different legal provisions and the mobile carrier architecture is different. This is why mobile numbers port faster than land line or business numbers. The government mandates that a carrier which is losing a number may take six weeks to release the number to a new carr ...
- Forwarding Numbers to Port
To more quickly utilize Aptela’s phone service while the porting process is underway, we recommend “Remote Call Forwarding with multiple paths”. This action seamlessly forwards calls into the desired number to a temporary number with Aptela. Once your port is complete, Aptela ...
- Numbers that Do Not Port
DSL Lines Aptela’s VoIP service requires the use of the Internet. Porting of your DSL line will result in the disconnect of your internet service by your current provider and you will not be able to use the VoIP services. Electronic Fax Numbers As an alternative, Aptela offers an electron ...
- Hunt Group Numbers May Delay Port
Porting phone numbers associated with a Hunt Group will delay the porting process. This primarily applies to businesses that use a Centrex hosted solution through their current provider. If the phone number(s) you would like to port is currently linked to a Hunt Group, please call your existing ...
