How to Build an Auto Attendant
Building an Auto Attendant is a multi-stage process. The auto attendant consists of two pieces: a schedule and menus. First, build your attendant menu(s) and then build the schedule. By default each account has one auto attendant scheudule. Additional attendant schedules are add-on services with ...
- How to Build Attendant Menus
The fastest way to learn how to build the auto attendant menu is to view this video. Menus, also referred to as "Call Trees", greet callers and provide them with options to choose to reach their destination. A menu might sound like this: "Thank you for calling ABC Company. Press 1 to dial by ex ...
- Creating and Editing the Attendant Schedule
Building an Auto Attendant is a multi-stage process. The auto attendant consists of two pieces: a schedule and menus. First, build your attendant menu(s) and then build the schedule. By default each account has one auto attendant. Additional auto attendants are add-on services with a monthly fee ...
- Attendant Menu: Build the Main Menu
This is the routing menu presented to incoming callers. Here you will create options for the caller. Example: "Press 1 to dial by name, Press 2 to dial by extension, Press 3 to speak to a sales representative, Press 4 to speak with customer service, Press 9 to replay this menu. “ To get ...
- Attendant Menu: Add a Greeting
The auto attendant greeting is a message that greets incoming callers. This message plays before the routing instructions. Example: "Thank you for calling ABC Company." Click Change to create your greeting. Your options include: Record with desk phone. Your desk phone will ring with instruct ...
- Attendant Menu: Build a Submenu
A submenu presents callers with another series of options after listening to the main menu. Example: Bob selects “For customer support, press 1”. After pressing 1, Bob hears “For instructions on using our X product, press 1, for support on product y, press 2, for all other inq ...
- Using Text to Speech to Record Audios
You can record any audio (for Auto-Attendants, User/Department Name, Hold Messages or Voicemail prompts, etc.) using Text-to-Speech. Type in the text and select the voice actor. Some of the audio prompts have the Text-to-Speech option under the ‘Change’ menu; if you don’t see ...
- Attendant Menu: Post-Menu Transfer
After the automated menu has played for the caller, and no selection has been made, this option sends the caller to a destination of your choice. Example 1: Transfer only with a greeting. The company wishes to greet the caller but after the greeting plays, automatically ring a department or us ...
- Attendant Menu: Pre-Menu Transfer
Pre-Menu Transfer is an option used so that incoming calls to your primary business ring a department or a user rather than being answered by an Auto Attendant greeting and menu. Example: You want all callers to speak with a live receptionist. Only if she is unavailable, do you wish calls to g ...
