About the Bill Portal
Use the online Bill Portal to review and print your Aptela bills and to modify your billing contact information. Only Account Administrators have access to the portal via the Billing tab within the top navigation. The Billing Portal includes invoices from the last 12 months. If you are looking ...
- How Do I Change the Calling Plan for a User?
You have two options for changing a calling plan for an employee: 1) Do it yourself by deleting and recreating the user or 2) Submit a request to Aptela’s billing team. To Delete and Recreate the user: Login to the admin web portal Cick on the Extensions tab and then the Users tab Locat ...
- What do "Event Date" and "Adjustment" Mean on My Invoice?
Event Date is either the first of the month for monthly recurring charges or the exact date a change was processed on your account (an “Adjustment”). When Adjustment is shown on an your invoice just below the description of a line item, it indicates that the charge for the line item ...
- Sample Aptela Bill
View a sample Aptela invoice for standard recurring services: download now This invoice includes user and service fees billed in advance, prior period adjustments including telephony usage and applicable taxes and regulatory recovery fees.
- What are the Regulatory Cost Recovery, E911, Universal Service Fees, and Taxes on My Invoice?
Federal, state and local governments regulate and tax the services provided by Aptela to our customers. As VoIP telephone service becomes mainstream, these governments and regulatory agencies are expanding traditional telephone service regulations, regulatory fees and taxes to services provided ...
- Payment Authorization Form / Changing Payment Method
To update your payment information on file with Aptela (example: update or change your credit card, debit card or ACH/bank account information), you must complete a Payment Authorization Form, which includes an authorized signature, and fax it to the Billing Department at 571.643.0661. Download ...
- What Are the Different Invoice Types that I Receive from Aptela?
When Aptela sends you a bill the first three characters of invoice number help explain the type of service or product included on the invoice. The list of invoice types is as follows: CRA: is a credit memo for correcting billing errors or compensate for service issues. CRC: is a one-time invo ...
- Enabling Department Call Recording
Department Call Recording enables department managers to record inbound department calls on a per-call basis. Call Recording is a premium feature with monthly service fees. See the "Pricing" section below for details. Activate Recording for Your Account Before enabling this feature for your depa ...
- International Calling Rates
2012 International Calling List: Download Now
- Directory Assistance Fee
Directory Assistance (411) calls are billed at a rate of $1.99 per call. This is a flat fee with no per-minute charges. If you wish to block the ability to make Directory Assistance calls, the administrator can do this from the Admin Portal. Login to Aptela with the administrator login Click th ...
- How Can I Obtain a Copy of an Invoice?
To view and/or print previous invoices for your account, the Account Administrator will need to log into the Aptela Admin Portal (my.aptela.com) and click "Billing" from the navigation bar. Invoice history remains available for 12 months. For your convenience, Aptela will continue to send your ...
- How Do I Add Features to My Account (Auto Attendants, Conferencing, Call Recording)?
To add any new fee-based functinoality to your account, we ask that the admin submit a request to Aptela. Fee-based services include, but are not limited to: conferencing, call recording, additional phone numbers and new departments. Once the feature is enabled for the account, the admin will as ...
- Hardware Returns & Replacement Policy
Return Policy Aptela offers a 30 day return policy for new phone, ATA and router hardware purchases, tracked by the purchase date. Returns for credit within 30 days of purchase are subject to a 20% restocking fee. All hardware returns must include an RMA number. All returns are to be shipped i ...
- What Is a CDR? How Do I Order CDRs?
A Call Detail Record (CDR) is a data record that contains all billing events. The events include information related to a telephone call: the origination and destination addresses of the call, the date and time of the call, the duration of the call, the call completion status and the usage char ...
- Why Are the Minutes on My Bill Different from the Reports Run Through the Application?
When running call detail reports from within the Aptela application, you will see actual minutes of use. The bill will reflect billable minutes of use. For billing purposes, all calls are billed a minimum of 30 seconds. After the first 30 seconds, we use 6 second rounding. Example 1: A caller ...
- June 2010 Invoices: Plan Name Changes
The July 2010 invoice includes changes in the way several services are presented. The names of these services have changed to correspond to how we present them on the website and in promotional materials. There is no change in pricing or to the definition of the service. Only the name of the se ...
- How Do I Make Changes to My Billing Contact Information?
Only the account admin has the ability to make changes to your company's billing contact, address or email. To change the company name, the admin must submit a billing ticket via our online web form. To change the billing contact name, address or email: Login as the account admin Click Billi ...
- When I Add and Remove Users Mid-month, How Does This Impact My Bill?
When making changes to users or user plans mid month, a charge and/or credit "Adjustment" will appear on your next monthly recurring invoice. User changes include additions, deletions or changes from one user type (or calling plan) to another. The prorated monthly fee (shown as "Adjustment" on ...
- When I Add Services Mid-month, How Does This Impact My Bill?
Customers are billed the full monthly fee for certain “service changes,” which include adding call recording for a user or department, a department, a local telephone number, or a toll free telephone number. These charges will appear on your next monthly recurring invoice as an Adju ...
- What Are E911 Recovery Fees?
In order to provide you with e911 services, Aptela now assesses an e911 recovery fee. This is charged for each of your phone numbers associated with your account (also known as direct dial numbers or DIDs). The recovery fee is not charged on toll-free numbers that you may have.
