Category » Features

There were 15 articles found in this category:

1. User Guide
   This article will help new Users get started with Aptela service. Log into my.aptela.com and change your default password and Voicemail PIN. Check your email for your login credentials Record your Name Prompt and Voicemail Greeting Set up your Find Me List if you wish to have your mobile or an ...
2. User Dashboard Overview
   To view a video tutorial of the User Dashboard, click here. The Aptela User Dashboard is broken into 4 main sections: Active Calls Room Find Me List Company Phonebook New Alerts Active Calls Room This area displays a real-time view of active phone calls. You can: Place call on hold: put cal ...
3. How to import contacts
   Users can import existing contacts from an electronic address book into their Aptela address book. If you haven’t already done so, please export your existing contacts from the electronic source to a CSV file before proceeding. To import contacts: Log into your user account: my.aptela ...
4. Making Video Calls - Beta
   Aptela is testing the use of video calls on our network. Aptela supports on-net video calls where the same video client (phone, softphone) is used. For example - two employees, both of whom are using the Skype. Calls can work between an employee and another Aptela customer, but they must be u ...
5. Call History
   The Aptela application logs all incoming and outgoing calls for each user. To access your call history: Login to Aptela as a user Click on the History tab in the top navigation The Call Log tab displays all calls sent and received during the past 30 days. To see calls for a different time per ...
6. Feature Guide
   For an overview of the many features that Aptela offers, download the Aptela Feature Guide.
7. Call Screening
   The Aptela system offers several options to screen an incoming call, allowing a User or a Department Member to decide how or whether to answer it. If an extension is enabled for Call Screening, the User will hear a brief announcement before being connected to the call. Depending on the extens ...
8. Setting up Inbound Caller ID: Users and Departments
   User and Department extensions can set a custom Inbound Caller ID if the admin has opted to allow extensions to override the account-wide setting. By default, all incoming calls will display the account-wide Inbound Caller ID setting established by the account administrator. If, however, a call ...
9. Blacklisting a Phone Number
   Aptela’s blacklist feature is useful for blocking unwanted callers from calling your company. “Unwanted” callers can be callers who block their caller ID information or callers who continue to call your company after being asked to stop. Only the administrator can block calls ...
10. Using Text to Speech to Record Audios
    You can record any audio (for Auto-Attendants, User/Department Name, Hold Messages or Voicemail prompts, etc.) using Text-to-Speech. Type in the text and select the voice actor. Some of the audio prompts have the Text-to-Speech option under the ‘Change’ menu; if you don’t see ...
11. Speed Dial
    Aptela’s Speed Dial feature provides a click-to-call capability from the web portal and one-click dialing from an auto-provisioned Polycom or Aastra 6757i CT phone. Cisco phones that support speed dialing provide a multi-click experience. Create Speed Dial List Log into your user accoun ...
12. Send & Receive Company Announcements
    Aptela’s announcement feature is useful for “broadcasting” a message (announcement) to one or multiple people within your company. The announcement may be specific to an emergency office closure due to inclement weather or a reminder of an off-site company meeting. Only employ ...
13. Custom Audios (voicemail greetings, hold music, transfer audios and more)
    Custom audios can be created for any extension. Audios include: directory name prompt, custom hold music, inbound audio transfer, ring audio, and voicemail greeting. To create custom audios: Log in to www.aptela.com/my-account Click on the My Account tab Click on the Call Preferences tab For a ...
14. Call Recording
    Call Recording allows each user to record inbound and outbound calls on a per-call basis. Recording is a premium feature with a monthly charge per user who has the feature activated. The Account Administrator must enable this feature for users. How to Record a Call Start and stop the recording ...
15. Presence: View Real-time Status of User Extensions
    Presence is a feature that displays the real-time status or “presence” of all user extensions within your account. Aptela displays if a user is on the phone or off the phone, allowing you to determine if the user is busy before dialing the extension. The User Dashboard displays the ...