About the Department Dashboard
The Department Dashboard was created for and designed by department managers. It provides all of the tools and information that a department manager needs in one place. To watch a short video about the Department Dashboard, click here. Features include: Member Management Add and remove members ...
- How Do I Have Voicemail Sent to Email?
User's and department's voicemails can be sent to one or more email inboxes when using the Aptela voicemail box. Users are automatically setup for "voicemail notification" when their extension is created--voicemails are sent to the email address used to create the extension. To view a tutorial ...
- How to Record Greeting and Name Prompt for Department Voicemails
Department managers can create custom audios for a department - these include voicemail greetings, user name prompt (essential if you wish the department to be available through the Dial-by-Name auto attendant option), hold message and more. To customize department audios: Via the Office Phone & ...
- How to Create a Department
A Department forwards calls to a group of employees. Once the department is set up, incoming calls will ring on all extensions in the group at the same time or one at a time. With all extensions recieving the same call, Departments ensure that an important call is never missed. To add new Depart ...
- How to Customize Department Audios
Department managers and the administrator can customize department audios. Go to the Department Dashboard Click on Settings Click on Audios For any of these audios, you will have the ability to: Record with desk phone. Your desk phone will ring with instruction on recording a message. Pres ...
- How to Turn off Message Waiting Indicator on My Phone
The message waiting indicator (MWI) light on your Aptela purchased or auto-provisioned phone will blink when you receive new voicemail messages on your user extension or the department you are a manager of. This alerts you that you have new voicemail messages to listen to. If desired, the use ...
- Department Dashboard: Member Management
To watch a short video on this topic, click here. Within the Department Dashboard you can: Enable/Disable members to receive inbound calls Click the gray X or the green check mark to enable/disable members When disabled, the member will not receive inbound calls to the department When enabled, ...
- Access Voicemail
You can access voicemail from the phone or the web account. To access from the phone: From your desk phone: Dial 8* From Another Account Phone: Quickly dial 8* and your extension number From Outside Phones: Dial your company’s phone number then press * Department Mangers: within the voi ...
- Department Paging
Similar to the one-to-one paging, this is a one-to-many feature where one person can initiate a call to all members of a department at the same time. Press 2 Press * Enter the extension of the department You will hear ringing on your SIP phone. The department members will hear a beep and then t ...
- Call Monitoring, Whisper & Barge
All active, incoming department calls are presented within the Department Dashboard. Managers have several options to listen in on these calls for training and quality purposes. To watch a short video on this topic, click here. To monitor an active call, click the headset icon. [The icon with th ...
- No Answer Destination
The "No answer destination" is the where an extension's unanswered inbound calls are sent. The default destination for user, department and voicemail extensions is the Aptela voicemail box. You can change a user's or a department's "no answer destination" to not use the Aptela voicemail and sen ...
- How to Access Department Voicemail and Faxes
Department voicemail, faxes and call history are available only to department managers. To watch a short video on this topic, click here. To Access Voicemail via the Phone Department voicemails are available via your deskphone. Dial in to listen to your personal voicemail and after you hear the ...
- Why does my phone's message light blink when I do not have new voicemail messages?
The Message Waiting Indicator (MWI) light on your Aptela supported phone will blink when you receive new voicemail messages. Try our quick troubleshooting steps to resolve the issue. Log into your user account at my.aptela.com. Confirm that you do not have new voicemail messages for your use ...
- Using Department Call Recording
Call Recording is a premium feature. Visit the article "Enabling Call Recording" to enable this feature. Department recording allows the department manager(s) to record inbound department calls. The department manager may select active callst to record and the recordings are available to listen ...
- How long are my calls, voicemails and virtual faxes stored in my web account?
Call Records Aptela stores call records for up to six months. You can access call records from the User Dashboard, Department Dashboard or the Reports feature. If you need call history for more than six months ago, your account administrator can request a "Call Detail Record" (CDR). Click here ...
- Enabling Department Call Recording
Department Call Recording enables department managers to record inbound department calls on a per-call basis. Call Recording is a premium feature with monthly service fees. See the "Pricing" section below for details. Activate Recording for Your Account Before enabling this feature for your depa ...
- How to Route Department Calls
The Call Handling tab within the Department Dashboard presents several options for routing and managing inbound calls. The current dialing method is described in the text. To make changes click Edit Dialing Method, and the application will walk you through your options. How should inbound calls ...
- How to have virtual faxes sent to email
User and department extensions that have a virtual fax number assigned to them can have virtual faxes sent to one or more email inboxes. Users are automatically setup for "fax notification" when their extension is created--faxes are sent to the email address used to create the extension. Before ...
- Department Dashboard: Call History
The Department Dashboard displays two types of call history. You can see a detailed list of up to six months of call history using the History tab in the top navigation. You can also view the history for the current calendar day within the dashboard itself. Learn more about both of these options ...
- How to Add a Department Manager
Administrators and other department managers may create new department managers. Administrators: Log in to www.aptela.com/my-admin as admin Click on Extensions Click on the Departments tab Select the department you wish to add a manager to Click on the Members tab Click the Edit button next to ...
