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  1. questionFind Me List
    The Find Me List allows you to define how incoming calls are routed to you. Incoming calls can ring to your desk phone (your SIP enabled device), a 10-digit phone number or to the deskphone of another extension. To view a tutorial of the Find Me List, click here. You will create and manage your ...
  2. questionRing Options: Ring All at Once or One at a Time
    By default, all phones within your Find Me List will ring one at a time - in the order that they appear in your list. You also have the option to ring all phones at the same time. To change your call preference: Click My Account in the main navigation Click on the Call Preferences tab Under Inb ...
  3. questionDo Not Disturb
    Do Not Disturb forwards all incoming calls directly to your “no answer destination" call preference. Do Not Disturb will temporarily override your default Find Me List and Smart Find Me Lists until you turn it off. To view a video tutorial of this feature, click here. To enable Do Not Dis ...
  4. questionFollow Me
    Aptela’s Find Me List forwards inbound calls to different phones to ensure that you never miss a call. Follow Me temporarily overrides your Find Me List, and any Smart Find Me Lists, and forwards all calls to a designated phone number or to a colleague. To view a video tutorial of this ne ...
  5. questionNo Answer Destination
    The "No answer destination" is the where an extension's unanswered inbound calls are sent. The default destination for user, department and voicemail extensions is the Aptela voicemail box. You can change a user's or a department's "no answer destination" to not use the Aptela voicemail and sen ...
  6. questionEntering International Numbers into the Find Me List
    To add international numbers to your Find Me List: To add a new entry, click the Options link and select Add New Entry. Enter a name for this entry Select an icon that best represents the destination. For the Destination Type, select External Number Enter the international number: plus sign > ...
  7. questionSmart Find Me Lists
    Smart Find Me Lists (SFML) deliver the ultimate in control over how you want others to contact you. The Find Me List (FML) allows you to define how all incoming calls are routed or forwarded to you. Smart Find Me Lists allow you to create a unique Find Me List for a designated contact, colleague ...