Extension Dialing
Extension to Extension Dial * + extension Example: *101 This dials the extension. If the extension is a user, it will ring that user's Find Me List. For departments, conferences, and other extensions, it will ring the extension like any inbound call. Extension to Deskphone Dial 1 + * + exten ...
- Quick Calling Reference Guides
Click on the links below to download and print out a Calling Guide specific to your phone model for tips on making calls, transfering calls and more. Keep a copy of the guide close by your phone. Cisco Quick Calling Guide Polycom Quick Calling Guide Aastra 6757i CT Quick Calling Guide General ...
- Making Local Calls
Dial a 7-digit or 10-digit number to make a local call. About 7-Digit Dialing Aptela determines locality based on your Outbound Caller ID number. Each account has a Default Caller ID. Individual users may establish an individual Outbound Caller ID and the area code of the outbound caller ID w ...
- Making International Calls
Dial 011 + country code + city code + number to dial international calls. Each account must activate international dialing. To activate for your business, have the account administrator submit a request here.
- Making Long Distance Calls
Dial the 10-digit number (area code plus number) to make a long distance call.
- Shortcut to Listen to Voicemail
While the phone is ringing to any phone number associated with your account, (Auto Attendant, user, department or phone extension) you can jump to voicemail if you press * while the phone is ringing. You will be asked for your extension and PIN (unless you selected to have "pinless voicemail" tu ...
- No Answer Destination
The "No answer destination" is the where an extension's unanswered inbound calls are sent. The default destination for user, department and voicemail extensions is the Aptela voicemail box. You can change a user's or a department's "no answer destination" to not use the Aptela voicemail and sen ...
- Transferring Calls
Customers who use Polycom SoundPoint IP phones or the Cisco SPA 300 and SPA 500 series phones can transfer calls using the transfer button on the desk phone. If you don’t have one of these phones or are away from your desk, you can transfer inbound calls using Aptela's Anywhere Menu. Usin ...
- Making Video Calls - Beta
Aptela is testing the use of video calls on our network. Aptela supports on-net video calls where the same video client (phone, softphone) is used. For example - two employees, both of whom are using the Skype. Calls can work between an employee and another Aptela customer, but they must be u ...
- Dial Tone Timeout
Aptela VoIP users have the ability to change the timeout setting for their phone’s dial tone. This setting relieves a common troubleshooting issue – “When dialing a phone number, my phone’s dial tone times out and jumps to a fast-busy tone.” Use Cases We have learn ...
- Disable Call Waiting
By default, users who are on a phone call and receive a second call will hear a "beep" when a second call rings in to their phone. Polycom and Cisco users can disable or change this "Call Waiting" alert for their IP deskphone. The admin can also change this setting for the user. Changes to call ...
- Forward Calls to a Phone Number or Extension
Incoming calls can be forwarded to another 10-digit phone number or extension via a user's Find Me List. Reasons to forward calls via your Find Me List: You want calls to go to another one of your personal phones (e.g., cell phone) or a colleague's phone if you can't take the call. You want un ...
- Using the ** Anywhere Menu
The Anywhere Menu gives you the ability to use the Aptela system to manage calls from any phone, providing the call originated through the Aptela service. If you are on an active Aptela call, the ** menu is always available to you – whether you are on your mobile phone, home phone or desk ...
- Call Screening
The Aptela system offers several options to screen an incoming call, allowing a User or a Department Member to decide how or whether to answer it. If an extension is enabled for Call Screening, the User will hear a brief announcement before being connected to the call. Depending on the extens ...
- Setting up Inbound Caller ID: Users and Departments
User and Department extensions can set a custom Inbound Caller ID if the admin has opted to allow extensions to override the account-wide setting. By default, all incoming calls will display the account-wide Inbound Caller ID setting established by the account administrator. If, however, a call ...
- Speed Dial
Aptela’s Speed Dial feature provides a click-to-call capability from the web portal and one-click dialing from an auto-provisioned Polycom or Aastra 6757i CT phone. Cisco phones that support speed dialing provide a multi-click experience. Create Speed Dial List Log into your user accoun ...
- Send & Receive Company Announcements
Aptela’s announcement feature is useful for “broadcasting” a message (announcement) to one or multiple people within your company. The announcement may be specific to an emergency office closure due to inclement weather or a reminder of an off-site company meeting. Only employ ...
- Paging a User
Paging is a one-to-one calling feature available to SIP phone users. Press 2 Press * Enter the extension of a user You will hear ringing on your SIP phone. The other party will hear a beep and then their phone will auto-answer with the speakerphone engaged. You are now automatically connected ...
