How to Record Greeting and Name Prompt
Your custom voicemail greeting can be set up quickly via the phone or the web portal. The user name prompt recording is essential for the Dial by Name auto attendant option and intra-company transfers to be identified correctly. Via the Phone Access your Aptela voicemail from your desk phone, an ...
- How Do I Have Voicemail Sent to Email?
User's and department's voicemails can be sent to one or more email inboxes when using the Aptela voicemail box. Users are automatically setup for "voicemail notification" when their extension is created--voicemails are sent to the email address used to create the extension. To view a tutorial ...
- Transcribe Voicemail to Text
You already receive notification of voicemails to your email and know that you can click on the audio file to listen to the voicemail. Many customers are choosing to have their voicemails transcribed to text and sent via email. This enables you to READ your voicemail so that you can quickly dete ...
- Shortcut to Listen to Voicemail
While the phone is ringing to any phone number associated with your account, (Auto Attendant, user, department or phone extension) you can jump to voicemail if you press * while the phone is ringing. You will be asked for your extension and PIN (unless you selected to have "pinless voicemail" tu ...
- Bypass Voicemail and Leave Message
While listening to a voicemail message, a caller may press # to jump to the end of the message and begin recording the voicemail. This is helpful when you have a very long voicemail message but returning/frequent callers can just skip it, hear the beep and begin recording their voicemail. To ed ...
- Escape Voicemail and Return to Menu
While listening to a voicemail message, a caller may press 0 to escape from the voicemail and return to the previous attendant menu. This is helpful when the caller is desperate to speak to a live person and does not want to leave a voicemail. Pressing 0 will return them to the previous menu wh ...
- How to Turn off Message Waiting Indicator on My Phone
The message waiting indicator (MWI) light on your Aptela purchased or auto-provisioned phone will blink when you receive new voicemail messages on your user extension or the department you are a manager of. This alerts you that you have new voicemail messages to listen to. If desired, the use ...
- Access Voicemail
You can access voicemail from the phone or the web account. To access from the phone: From your desk phone: Dial 8* From Another Account Phone: Quickly dial 8* and your extension number From Outside Phones: Dial your company’s phone number then press * Department Mangers: within the voi ...
- No Answer Destination
The "No answer destination" is the where an extension's unanswered inbound calls are sent. The default destination for user, department and voicemail extensions is the Aptela voicemail box. You can change a user's or a department's "no answer destination" to not use the Aptela voicemail and sen ...
- Pinless Voicemail
Want to speed up accessing voicemail? Enable certain phones that you use to access voicemail to automatically log into your voicemail. We call this Pinless voicemail because when you call into voicemail, you will not be prompted to enter your 4-digit PIN. To set this up, edit your Find Me List: ...
- Why does my phone's message light blink when I do not have new voicemail messages?
The Message Waiting Indicator (MWI) light on your Aptela supported phone will blink when you receive new voicemail messages. Try our quick troubleshooting steps to resolve the issue. Log into your user account at my.aptela.com. Confirm that you do not have new voicemail messages for your use ...
- How long are my calls, voicemails and virtual faxes stored in my web account?
Call Records Aptela stores call records for up to six months. You can access call records from the User Dashboard, Department Dashboard or the Reports feature. If you need call history for more than six months ago, your account administrator can request a "Call Detail Record" (CDR). Click here ...
- How to Use My Mobile Voicemail Instead of Aptela Voicemail
If you wish to have unanswered calls go to your mobile phone voicemail instead of your Aptela voicemail, you can set up this rule in the "Call Preferences" section. NOTE: Aptela features, including the Aptela Anywhere Menu and Call Recording, are not available for calls that are transferred to n ...
- Disable Call Waiting
By default, users who are on a phone call and receive a second call will hear a "beep" when a second call rings in to their phone. Polycom and Cisco users can disable or change this "Call Waiting" alert for their IP deskphone. The admin can also change this setting for the user. Changes to call ...
- How to disable my Aptela voicemail
The Aptela voicemail box cannot be completely disabled. You can send unanswered calls to another destination. You can set up a user's or a department's "no answer destination" to bypass Aptela voicemail and have unanswered calls go: To another extension on your account. Unanswered calls will g ...
- Why am I getting voicemails when my “no answer destination” is setup as something else?
If your extension is setup to send unanswered calls to another extension or phone number instead of voicemail, callers can still reach your voicemail box by pressing the # key when calling your extension. If you prefer to not receive voicemails from callers, try recording a voicemail greeting ...
- Send & Receive Company Announcements
Aptela’s announcement feature is useful for “broadcasting” a message (announcement) to one or multiple people within your company. The announcement may be specific to an emergency office closure due to inclement weather or a reminder of an off-site company meeting. Only employ ...
