Category » Network Help

There were 7 articles found in this category:

1. Router / Firewall Settings
   Having your network (e.g., modem, router, firewall, etc.) configured for Aptela service is just a critical, if not more, as your need for Aptela phone service. Get your network “VoIP Ready” by using this guide to setup your network devices with the required settings. A network that ...
2. Using VLANs for Phone Traffic
   Aptela enables an Administrator or a User to map auto-provisioned VoIP phones to a specific VLAN through the Phone Configuration tool. A VLAN is used to separate phone traffic from PC traffic. The below instructions will guide the account administrator through establishing a VLAN for a phone. ...
3. CyberData Ceiling Speaker
   Aptela calling is compatible with the CyberData Ceiling speaker. Configuration Instructions: download now To make a speaker call: Dial * and then the extension (*222) The speaker will auto-answer, just start talking Other CyberData Documentation: Data Sheet Quick Start Guide Quick Reference G ...
4. Call Continuity Service
   Aptela’s Call Continuity Service offers redundancy to Aptela customers in the event of an Aptela virtual PBX service interruption. Call Continuity means your business will retain the ability to make and receive calls on a limited basis. In order to enable Aptela’s Call Continuity Se ...
5. Troubleshooting Firewall/NAT Issues
   If your SIP device is placed behind a router or a combined modem/router, you may experience problems with your Aptela service. These issues are often due to your router's NAT blocking certain operations that affect your use of the SIP device. Common problems include: The SIP device intermitt ...
6. SonicWall Router Configuration
   Aptela sells, recommends and provides support for the VoIP components of our factory configured EdgeMarc routers only. Aptela does not support or endorse any other customer networking equipment. The below configuration instructions are for information purposes only. DEFAULT SETTINGS Our test ...
7. Linksys Router Configuration
   Aptela sells, recommends and provides support for our factory configured EdgeMarc routers only. Aptela does not support or endorse any other customer networking equipment. The below configuration instructions are for information purposes only. Default Settings Our test lab results show that th ...