Aptela Supported Phones
Aptela partners with Cisco and Polycom to provide a high quality VoIP experience. Phones purchased from Aptela have the latest versions of firmware, are properly configured for use and include support for manufacturer warranty replacements. Click on the link below to access configuration guides ...
- Other VoIP Phones
For a quality VoIP experience, Aptela strongly recommends using the Cisco IP Series or Polycom SoundPoint phones. We understand that the IP phone market is quickly evolving, providing businesses with a wide range of options. The Aptela network is based on open standards and is uniquely suited t ...
- Quick Calling Reference Guides
Click on the links below to download and print out a Calling Guide specific to your phone model for tips on making calls, transfering calls and more. Keep a copy of the guide close by your phone. Cisco Quick Calling Guide Polycom Quick Calling Guide Aastra 6757i CT Quick Calling Guide General ...
- Why does my phone's message light blink when I do not have new voicemail messages?
The Message Waiting Indicator (MWI) light on your Aptela supported phone will blink when you receive new voicemail messages. Try our quick troubleshooting steps to resolve the issue. Log into your user account at my.aptela.com. Confirm that you do not have new voicemail messages for your use ...
- General SIP Phone Configuration Settings
All SIP phones require basic configuration settings to work with Aptela. We provide specific phone configuration instructions for various SIP device manufacturers and/or models. To view the list, click here. If we do not have instructions for your device, please consult your phone manufa ...
- Phone will not register or has lost registration (unable to make & receive calls)
In order to make and receive calls on your SIP device, it needs to register with Aptela’s proxy server. If you did not use our phone configuration instructions to register your phone, please refer to our Phone Resources to find instructions for your phone manufacturer. Here’s what ...
- I can make calls. I cannot receive calls
Typically when one or few phones are not able to receive calls, the user’s phone, extension setup or an account configuration is causing the problem. If the majority or all phones are affected, your router/firewall configuration may be the reason. If the device is not able to receive ca ...
- Phone will not power on
Try the below quick troubleshooting steps if your SIP phone will not power on. If using local power and not Power over Ethernet (POE), verify that the power outlet that the phone is plugged into has power. If there are multiple phones on site of the same model, swap out the power supplies to ...
- CyberData Ceiling Speaker
Aptela calling is compatible with the CyberData Ceiling speaker. Configuration Instructions: download now To make a speaker call: Dial * and then the extension (*222) The speaker will auto-answer, just start talking Other CyberData Documentation: Data Sheet Quick Start Guide Quick Reference G ...
- Hardware Returns & Replacement Policy
Return Policy Aptela offers a 30 day return policy for new phone, ATA and router hardware purchases, tracked by the purchase date. Returns for credit within 30 days of purchase are subject to a 20% restocking fee. All hardware returns must include an RMA number. All returns are to be shipped i ...
- Troubleshooting General SIP Phone Configuration
Most phone installation or registration issues arise when the phone's MAC Address / MAC ID is not assigned to an extension or when the phone settings are not correct; however, your local network configuration may also cause problems. If your pre-installed phone was reset or if you are experienci ...
- IP Phone Configuration
For a quality VoIP experience, Aptela service requires SIP phones and a “VoIP ready” network. At your request, Aptela Technical Engineers will provide a network assessment to ensure that your network is optimized for a quality VoIP experience. The assessment provides general install ...
- Configuring Multiple SIP Devices to an Extension
One extension can have up to two SIP devices configured to it. "Devices" include IP (or SIP) desk phones , softphones, multi-line configurations, and expansion models. Attempting to configure a new phone to an extension that has two SIP devices registered to it will fail. Use case examples: If ...
- Purchasing New Phones or Accessories
Purchasing Phones, Accessories or Routers To purchase new hardware, the Account Administrator must submit a ticket via our online ticket portal. Pending payment authorization, we will process your order. Once the order is processed, you will receive an email confirming your order details. Once ...
- Wrong date and time appears on phone
If your phone shows the wrong date and/or time, the first thing to do is to check the time zone settings in your account. If the time zone is set correctly, the next step is to power cycle your network devices. These troubleshooting steps should help you resolve the issue. Step 1: Check your ...
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