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  1. questionCisco SPA 500 Series Phones - User Guides
    Below are user guides for the Cisco SPA 500 Series IP Phones Cisco SPA 500 Series User Guide Cisco SPA 500 Series Video Tutorial Cisco SPA 500 Series Quick Start Guide Cisco SPA 525G / 525G2 Quick Start Guide Cisco SPA 525G / 525G2 User Guide Cisco SPA 525G Video Tutorial BEFORE installing a ...
  2. questionCisco SPA 300 Series Phones - User Guides
    Click on the below link to download the Cisco SPA 300 Series user guide. Cisco SPA 300 Series User Guide BEFORE installing a new Cisco phone, first register the phone's MAC ID with Aptela. To do this: Locate the phone's MAC ID. The MAC ID is located on the back on the phone on a label with th ...
  3. questionCisco SPA 300 and SPA 500 Series Phones - Manual Configuration
    Any Cisco SPA 500 or SPA 300 series IP phone not purchased through Aptela was not pre-configured to work with Aptela. These phones will need to be manually configured to use Aptela phone service. NOTE: The account administrator will need to provide FTP information to users who may setup the phon ...
  4. questionCisco Quick Calling Guide
    Cisco phones purchased through Aptela include a card in the packaging box with tips on how to transfer calls, use our virtual (**) menu, check voicemail, forward calls and more. To print a version of this "Quick Calling Guide" use the link below. Download Now: Cisco Quick Calling Guide
  5. questionEncrypting Calls - For Polycom & Cisco User Only
    Aptela enables encryption of calls between two end points. At this time, endpoints are limited to supported Polycom SoundPoint IP phones and Cisco Small Business SPA phones configured to run over the Aptela network. When making calls to unsecure, offnet destinations, particularly to mobile phon ...
  6. questionDisable Call Waiting
    By default, users who are on a phone call and receive a second call will hear a "beep" when a second call rings in to their phone. Polycom and Cisco users can disable or change this "Call Waiting" alert for their IP deskphone. The admin can also change this setting for the user. Changes to call ...
  7. questionCisco Configuration for Multiple Extensions
    Instructions to set up your Cisco phone for multiple extensions are detailed in the guide below. Ciso Multi-line Configuration Guide (PDF) About Multi-Line Configuration Configuring a phone for multiple extensions will replace one or more lines from the current setup with line(s) for another ...
  8. questionPairing the Cisco SPA 525G2 with Your Bluetooth-Enabled Mobile Phone
    The Cisco SPA 525G2 supports the use of your Cisco IP phone in conjunction with Bluetooth-enabled mobile phones. This article outlines the steps to pair your mobile phone with the SPA 525G2. Your mobile phone is assigned a line button on your Cisco phone enabling you to make or receive mobile c ...
  9. questionCisco 7940 or 7960 Configuration Guide
    Cisco premise solutions are not compatible with hosted IP solutions. Aptela does not recommend nor do we provide support or service for Cisco premise phones, which include the 7900 series devices. Several customers have reported success configuring the 7940 and 7960 models. We do not have Cisco ...