Polycom Configuration Guide (Aptela Purchased)
Instructions to set up Aptela purchased Polycom phones are detailed in the guide below. Polycom Phone Setup Guide (PDF)
- Polycom Manual Configuration Guide (Non-Aptela Purchased & Pre-Owned)
Any Polycom SoundPoint IP phone not purchased through Aptela was not pre-configured to work with Aptela. These phones will need to be manually configured to use Aptela phone service. Click the link below to review configuration instructions. NOTE: The account administrator will need to provide F ...
- Encrypting Calls - For Polycom & Cisco User Only
Aptela enables encryption of calls between two end points. At this time, endpoints are limited to supported Polycom SoundPoint IP phones and Cisco Small Business SPA phones configured to run over the Aptela network. When making calls to unsecure, offnet destinations, particularly to mobile phon ...
- Disable Call Waiting
By default, users who are on a phone call and receive a second call will hear a "beep" when a second call rings in to their phone. Polycom and Cisco users can disable or change this "Call Waiting" alert for their IP deskphone. The admin can also change this setting for the user. Changes to call ...
- Polycom Configuration for Multiple Extensions
Instructions to set up your Polycom phone for multiple extensions are detailed in the guide below. Polycom Multi-line Configuration Guide (PDF) About Multi-Line Configuration Configuring a phone for multiple extensions will replace one or more lines from the current setup with line(s) for anot ...
- Troubleshooting Polycom phone configuration
Most phone installation or registration issues arise when the phone's MAC Address is not assigned to an extension or when the phone settings are not correct; however, your local network configuration may also cause problems. If your pre-installed Polycom phone was reset or if you are experienci ...
- Polycom Configuration for a Static IP Address
Aptela recommends that you use DHCP for the phone's network configuration (see our Polycom configuration guides). That aside, sometimes it is necessary to assign static IP Addresses. Before getting started… Make sure the correct phone MAC Address is assigned to the appropriate extension. ...
- How to Reset your Polycom
Resetting your Polycom phone can be an effective troubleshooting step for resolving problems with pre-installed Polycom phones. Depending on your issue, you may use one or more of the following reset options. Reset actions are irreversible. Once performed, changes cannot be undone. ...
