The below instructions will walk the account administrator through setting up a Linksys* SPA2102 or 3102 ATA for a fax machine or user.  These instructions assume an extension for your fax machine or user is already setup.  The admin can easily add an extension if one does not exist.  Please note that fees are associated with the addition of new extensions.

*Linksys was purchased by Cisco. These devices are also referred to as Cisco phones.

Step 1 

Enter the MAC Address into the Aptela extension.

1. Locate the phone’s MAC Address.  The MAC Address is located on the hardware on a white sticker with a serial bar. It begins with “000”.
2. Log into Aptela as the account admin: my.aptela.com.
3. Click Extensions at the top of the page.
   • For fax machine setup, click the Other Extensions tab.
   • For voice (phone) setup, click the Users tab.
4. Single-click on the fax machine or user you would like to assign the ATA to.  If the extension does not exist, click the “Add ...” button and enter and save the required information.
5. Click the Edit Phones button.
6. Click Add a Phone.
7. Type in the MAC Address. 
8. For Phone Type, select Linksys.
9. Click Add Phone.

 

Step 2

Make note of your FTP settings and copy the profile key.  (If you are not the admin, see them to get this info).

1. Within the admin account, click My Account at the top of the page, and then click the Account Info tab.
2. Locate the FTP User and FTP Password.  This information is made up of a string of numbers.
3. Make note of this information as you will need to enter it into the Linksys Setup web portal.
4. Next, copy the 2102 profile key:
   • For fax machine setup, click the copy to clipboard (paper icon) next to "2102 Fax"
   • For voice (phone) setup, click the copy to clipboard (paper icon) next to "2102 Phone"

Step 3

Make note of the device's IP address.

1. First connect a phone to the ATA.
   • Use a phone handset, a fax handset, or plug in an analog phone.
   • It is not necessary to have a dial tone to access the ATA’s menu.
2. Press the star button on the phone handset 4 times (****).
3. Then enter 110# into the phone.
4. The IP address is announced to you via the handset.
5. Make note of this information.

Step 4

Configure the device.

1. Open your web browser to a new window or tab.
2. Type in the IP address and hit Enter. This will take you to the Linksys Setup web portal.
3. Select Admin Login.
4. Select Advanced.
5. Go to the Voice Tab.
6. Go the Provisioning Tab.
7. The first item under “Configuration Profile” which reads “Provision Enable” should read “Yes”.
8. Set the Resync Periodic to 10.
9. Set the Resync Error Retry Delay to 10.
10. Paste the 2102 profile key you copied in step 2 in the Profile Rule.  (To paste, press the ctrl and v keys on your keyboard or right-click your mouse and select paste)
    • Note: If you are setting up a Linksys 3102, change the model number in the profile key from 2102 to 3102
    • Example profile key for a Linksys 3102: [--key 12345678901234] http://a5.provisioning.aptela.com/sipura/3102/lnk3102-fax-$MA.cfg
11. Click on Submit All Changes

 

--------------------------------------------------------------------------------

Usage Tips & Trouble Shooting

• To access useful commands on the ATA device, connect a phone to it
  • Use a phone handset, a fax handset, or plug in an analog phone
  • To access the menu, Press star 4 times (****)
  • It is not necessary to have a dial tone to access the menu or act on menu options
• To reset the ATA device, you must first connect a phone to the adapter 
  • Connect a phone to the adapter
  • Then enter four stars (****) through the phone
  • Then enter 73738#
  • Press 1# to confirm and then hang up
  • Resetting the device restores factory settings
• To get the IP address, enter star four times to access the menu, then enter 110# into the phone. (Have pen and paper ready to write down the IP address).
  • The IP address is announced to you via the handset
• Unlike most phones, the Linksys does not retry if it can't get to the ftp server, so it may be necessary to reboot the device several times before the auto configuration works
• For the initial login, the user name = user; the password = the FTP password from above
• For the advanced login, the user name = admin; the password = the FTP password from above.
• If you can't get to the Web Interface using the IP address, it probably means that Web Admin Access and WAN Access are turned off (which is the factory default); to turn them back on:
  • To enable Web Admin Access:  Enter four stars, then enter 723646#, then 1#, then 1 to save (1# is enabled, 0# is disabled)
  • To enable WAN Access: Enter four stars, then 7932#, then 1 #, then 1 to save (1# is enabled, 0# is disabled)
• For a list of all Linksys commands, click here

To access the manufacturer user guide and other instructions, click here.