If your phone shows the wrong date and/or time, the first thing to do is to check the time zone settings in your account. If the time zone is set correctly, the next step is to power cycle your network devices. These troubleshooting steps should help you resolve the issue.
Step 1: Check your time zone settings
- Log in to www.aptela.com/my-account/as the user or admin
- Click My Account from main menu
- Users: Click My Info tab
- Admins: Select General Settings tab
- View the set time zone
- If the time zone is not set correctly, make necessary changes
- Reboot your phone by unplugging it from its source of power then plugging it in again
Step 2: Power cycle your network devices
If the time zone is set correctly, the next step is to power cycle your network devices.
- Unplug your phones and disconnect every device on your network from its power source (i.e., switch, router, modem provided by your Internet Service Provider (ISP), etc.)
- Important: you MUST disconnect power from the modem for successful troubleshooting
- Wait 30 seconds
- Plug the modem (ISP provided device) back in to its power source and wait until it’s fully in sync.
- Now reconnect your network devices and your phones
