Outbound Caller ID has two components:  a phone number and a name. 

Name: To change the name, your account administrator must submit an account change ticket. Please specify the phone number and a 15 character maximum caller ID name that you wish to use. Listing changes are subject to a change fee.

Phone Number:  The account's "Default Caller ID" phone number will display as caller ID for all users. Users Extensions may select an active phone number associated with the account to display as caller ID with their outbound calls.

• Once the Outbound Caller ID is set, 7-digit dialing will be based on the area code of the Caller ID number. 

• Aptela does not recommend using toll-free numbers as your Outbound Caller ID.

To Change Your Outbound Caller ID

1. Login to my.aptela.com
2. Click on the My Account tab
3. Click on the My Info tab
4. Under the General Settings section, look for Outbound Caller Number
5. Use the pick list to select one of the active phone numbers within your account
6. Click Save

1. Login to my.aptela.com as the admin
2. Click on the Extensions tab
3. Click on the Users tab
4. Double click on the user's name to open the edit window
   
5. Under the General Settings section, look for Outbound Caller Number
6. Use the pick list to select one of the active phone numbers within your account
7. Click Save