Purchasing Phones, Accessories or Routers

To purchase new hardware, the Account Administrator must submit a ticket via our online ticket portal. Pending payment authorization, we will process your order. 

Once the order is processed, you will receive an email confirming your order details.  Once the hardware is shipped, you will receive a separate email including shipment tracking information.  Changes to your order cannot be made after it has begun processing.

When creating the ticket:

• Enter your client ID and contact information
• From the "Request Type" pick list, choose Phone Purchase
• In the "Description" box, include the model and quantity of phones and/or accessories, the shipping address(es), and the shipping method

Available Hardware Products

For a list of available hardware products, click here.


Click here to review Aptela's Warranty and Return Policies.