Department managers can create custom audios for a department - these include voicemail greetings, user name prompt (essential if you wish the department to be available through the Dial-by-Name auto attendant option), hold message and more.

To customize department audios:

Via the Office Phone

•  Dial 8* and the department extension number

From Outside Phones
•  Dial you company's phone number
•  Press *

To navigate through the Voicemail Menu:
•  Enter the department extension & PIN, if required
•  The department voicemails will begin playing automatically
•  Select 0 for more options
•  Press 0 to set up voicemail
•  Press 1 to record the department's name
•  Press 2 to record the voicemail greeting

Via the Web Portal

1. Log in to you user account at my.aptela.com
2. Click the Department in the bottom right corner
3. Click Settings
4. Click the Audio tab
5. Find Voicemail Greeting and click Change
   • You have the option to record using your desk phone, upload a file from your computer or return to the system default
6. Select Record using your deskphone
7. Click Make Callback. Aptela will call the extension or phone number entered
8. Record the message and press 1 to save

Check Voicemail

Refer to the necessary Quick Calling Guide for tips on checking voicemail from your phone.