The Department Dashboard was created for and designed by department managers. It provides all of the tools and information that a department manager needs in one place. To watch a short video about the Department Dashboard, click here.

Features include:

• Member Management
  • Add and remove members within the department
  • Enable and disable members to receive inbound calls
  • Add and remove other managers
  • View user line presence
  • View the call history of individual department members
  • One-click to call members
• Department Management
  • Listen to and manage department voicemails via the application
  • View and manage department faxes via the application
  • View the current day’s call stats - total calls received, answered, missed and average length
  • View detailed department call history
  • Create custom audios for voicemail greetings, hold messages, transfer messages and more
  • Select and manage call distribution rules
• Call Management
  • View live, active inbound department calls
  • Monitor inbound department calls for quality purposes
  • Use Call Whisper during an inbound department call for training
  • Barge into an inbound department call for impromptu 3-way calls
  • Record inbound department calls
  • Send/remove voicemail, fax and call history notifications to self and others
  • and more!

To launch the Department Dashboard:

1. Log into Aptela
2. Double-click on the department in the bottom right of this page