To make changes click Edit Dialing Method, and the application will walk you through your options.
How should inbound calls ring department members?
- One at a time will ring each department member in the order they appear in the member list until the call is answered.
- All members simultaneously will ring all department members at the same time. This option will ring an unlimited number of SIP phones at once and call the first 5 non-SIP phones at one time (mobile phones, traditional phone). Then it will call the next 5 non-SIP phones.
How should the phones within each member’s Find Me List (FML) be called?
- One at a time - e.g., if the user has a Desk Phone and a Mobile Phone, the Desk Phone will ring followed by the Mobile. This option is only available when using the One at a time option
- All phones at once - e.g., if the user has a Desk Phone and a Mobile Phone, both will ring at the same time
- Obey his/her FML settings - this option will ring the user’s phones according to their Find Me List (FML) settings. This option is only available when using the One at a time option
- Only ring the Desk Phones - if the user has more than just the default Desk (VoIP) phone in their FML, department calls will only ring the Desk Phone
Note: Only ring the Desk Phones is only useful with VoIP Calling Plan Users – Mobile Calling Plan Users have no desk phone and therefore their phones will not be rung.
Override Ring Time
Department calls will ring each user’s phones according to the setting in the user’s FML. To override those settings and cause each phone to ring for the same amount of time, check Override Ring Time and set the number of seconds. Although phones vary, typically one ring is 5-6 seconds.
If no one answers, how many times should we retry the members?
This is only available when using the One at a time option in step 1. If no members of your department answer an incoming call after the first attempt, Number of Retries will retry all members the specified number of times. When Only ring the Desk Phones is selected for the first time through, you will have retry options to continue ringing only Desk Phones or to subsequently ring the users’ entire FMLs.
If there is no answer, what should happen to the call?
Options include sending the caller to the department voicemail, forwarding to an extension (a user or another department) or forwarding to another phone number (ex. a third party answering service).
Voicemail Playback Order
This option determines how department voicemail messages will be played when calling the Aptela system.
