For a quality VoIP experience, Aptela strongly recommends using the Cisco IP Series or Polycom SoundPoint phones.

We understand that the IP phone market is quickly evolving, providing businesses with a wide range of options. The Aptela network is based on open standards and is uniquely suited to work with a wide range of open source phones. Because customer network environments are different and hardware options are endless, Aptela cannot provide detailed troubleshooting and support for every manufacturer and model available to you.

The below list classifies popular manufacturers and models based on customer feedback. Associated documentation is based on our real-world experience with the phones as configured by our customers. Because we are not experts on every model, we cannot guarantee easy or successful configuration or resolution for troubleshooting issues.

Compatible with Manual Configuration

Customers have reported success in configuring the below phones:

• Linksys SPA 941 & 942

• Polycom IP Desk Phones: 320, 330, 501, 601
• Polycom IP Conference Phones: 4000

Mixed Results with Manual Configuration

Although some customers have reported success, others have ongoing quality and registration issues with the below models:

• Aastra
• Cisco 7940 or 7960
• Grandstream
• Panasonic TGP500 and TGP550
• Polycom IP 301, 430
• Sipura
• Snom M3, M6

Incompatible Phones

The below manufacturers and/or models do not work with the Aptela system:

• Avaya
• Cisco enterprise/premise solutions and phones
• Linksys PAP2T ATA
• Polycom IP 300, 500, 600
• Unidata
• Yealink
• 3Com

Don't see your phone model on the list above? Review the General SIP Phone Configuration Settings article.