Viewing Received Virtual Faxes

Incoming virtual faxes are stored in the user’s or department’s web account to which your virtual fax number is assigned.  They can also be routed to email inboxes using our fax notification feature.  Once the fax is received, it can be downloaded, printed, deleted or sent to another recipient via email.  To view faxes, you will need Adobe Reader.  Click here to download it for free.  

Viewing faxes via the web account:

1. Log into the user account: my.aptela.com. 

2. Click on History at the top of the page.  

• To view department faxes, Department Managers, double-click on the department from your user dashboard then click History within the Department Dashboard.

3. Click on the Faxes tab.

4. Click on your new or incoming fax under the Call column.

5. Click on View Fax under the Fax Details section to the right of the page.  The fax will appear in a new window for your review.

6. In the view fax window, use the icons in the top left of the fax toolbar to print, save or email the fax.

Viewing faxes via email:

If you are one of the recipients to receive fax notifications, you will receive an email notification when new virtual faxes are received by Aptela.  Depending on the notification setup, the email may or may not include the fax as an attachment.  

Double-click on the attachment to open the fax.  If the fax is not attached, refer to your account administrator who can forward it to you to via email.  

To ensure the notification is sent to your inbox, please add notifications@aptela.com to your address book, “Safe Domain” list and to your “Email White List.”

Incoming virtual faxes are stored in the user’s or department’s web account to which your virtual fax number is assigned.  They can also be routed to email in-boxes using our fax notification feature.  Once the fax is received, it can be downloaded, printed, deleted or sent to another recipient via email.  Aptela stores sent and received faxes for up to 90 days.

To view faxes, you will need Adobe Reader.  Click here to download it for free.  

Viewing faxes via the web account:

1. Log into the user account: my.aptela.com. 
2. Click on History at the top of the page.  

   • To view department faxes, Department Managers, double-click on the department from your user dashboard then click History within the Department Dashboard.
3. Click on the Faxes tab.
4. Click on your new or incoming fax under the Call column.
5. Click on View Fax under the Fax Details section to the right of the page.  The fax will appear in a new window for your review.
6. In the view fax window, use the icons in the top left of the fax toolbar to print, save or email the fax.

If you are one of the recipients to receive fax notifications, you will receive an email notification when new virtual faxes are received by Aptela.  Depending on the notification setup, the email may or may not include the fax as an attachment.  

Double-click on the attachment to open the fax.  If the fax is not attached, refer to your account administrator who can forward it to you to via email.  

To ensure the notification is sent to your inbox, please add notifications@aptela.com to your address book, “Safe Domain” list and to your “Email White List.”