Department Call Recording enables department managers to record inbound department calls on a per-call basis. Call Recording is a premium feature with monthly service fees. See the "Pricing" section below for details.

Activate Recording for Your Account
Before enabling this feature for your department, your Account Administrator must first approve the feature and have it turned on for your company. The admin can do this by submitting a webform or calling Aptela's billing department. Once the feature is activated for your account, then the administrator or department manager can enable the feature for each department.

Enabling Call Recording for a Department

1. Login to Aptela
2. As a department manager, the departments that you  manage appear in the bottom right corner of your User Dashbaord
3. Double-click on the department that you manage
4. The Department Dashboard will open
5. Click Settings in the main navigation
6. The Settings tab is defaulted open
7. Within this tab, look for the item Call Recording
8. Change the option to Yes

Department Call Recording Capabilities
This feature, when enabled for a department, allows the department manager to record inbound calls to the department. Calls are recorded on a per-call basis. See the article "Using Department Call Recording" to learn how to use the feature and access the recorded calls.

The feature does not record calls direct-dialed to your members' extensions. This means that calls made directly to your members' extensions will not be accessible for recording by the Department Dashboard. This feature also does not record outbound calls made by each of your department members.

Your department members can have Call Recording enabled for their assigned extension. This allows the individual user to record their own outbound and direct dialed inbound calls. See the article "Call Recording" to learn more about this option.

Pricing

• Call Recording is a premium feature with a monthly service fee that is applied to each unique user.
• Aptela does not double-charge if a user participates in multiple departments.
  
  • Example - if  "Jane" is in two departments and both departments have call recording enabled, your company will pay only one fee for Jane's extension.
• Aptela does not double-charge if a user extension is part of an extension and also has call recording enabled for their individual extension.
  
  • Example- "Bob" is a member of the Customer Service Department. The department has Department Call Recording enabled and Bob has Call Recording enabled on his extension so that he can record his own calls. His extension is counted and charged only once for the capability.