Aptela’s Call Continuity Service offers redundancy to Aptela customers in the event of an Aptela virtual PBX service interruption. Call Continuity means your business will retain the ability to make and receive calls on a limited basis. In order to enable Aptela’s Call Continuity Service, customers must enter their “call forwarding” telephone number(s) for inbound calls in the administrator portal prior to a virtual PBX service interruption.

We built our virtual PBX application to deliver a 99.99% uptime, however even the best software applications occasionally fail to meet expectations. In the event that the Aptela virtual PBX stops processing calls, customers will automatically be able to make calls and will be able to receive calls if they have provided call forwarding telephone numbers.  

Call Continuity Capabilities:

• All inbound calls to your Aptela telephone number(s) will immediately route to the call forwarding number(s) that you have specified. The Call Forwarding number must be a non-Aptela number (eg. a mobile phone)
• If you have a desktop SIP phone or softphone, you will be able to make domestic outbound calls.

Call Continuity Limitations:

You will not have access to the Aptela virtual PBX features when you make and receive calls. For example, calls to your telephone number(s) will ring straight to your phone, bypassing any auto attendant. Features such as find me lists, voicemail boxes, call recording and faxing will not work. Also, calls will not be recorded in your call records in the event of a virtual PBX service interruption.

Our Call Continuity service will work when service interruptions occur which specifically relate to the Aptela virtual PBX.  This failover capability will not work when service interruptions occur in another part of the Aptela network or are outside Aptela’s control. Examples include:

o   The telephone carrier fails to receive or deliver calls

o   Internet access is interrupted

o   Your local network is not operating correctly (hardware problems, power outages, etc.)

o   Another part of the Aptela network fails (eg. one server fails and calls drop)

In the event of a virtual PBX service interruption, Aptela will automatically enable Call Continuity. We will also automatically route calls back through our virtual PBX upon service restoration.

A Reason for Outage (RFO) will be sent to all affected customers for any virtual PBX service interruption.

INSTRUCTIONS

1. Log into the admin account: my.aptela.com.
2. Click Phone Numbers at the top of the page.
3. Click the Routing tab.
4. Click Call Continuity.
5. Click on a number and then click Edit Selected.  If you have multiple phone numbers and want them to be forwarded to the same “forwarding” number, click Edit All.
6. Enter the number to forward all inbound calls to in the event of a PBX outage (remember this must be a non-Aptela phone number).
7. Click Save.