To add new Fax Machine, Phone Only or Voicemail extension:

1. Log into Aptela as the admin: my.aptela.com
2. You will be defaulted to the Users tab of the Extensions page
3. Click the Other Extensions tab
4. Click the Add New button. You will be presented with the option to choose the extension type
5. Select the type of extension
6. Fill in all required fields
7. Click Save

Fax Machine, Phone and Voicemail extensions are designed to meet a business’s unique needs.  They are extremely useful for organizations that:

• Require employees to send or receive faxes via a traditional fax machine (Fax Machine extension).
• Need an IP phone in a common area--such as a conference room, lobby or break room--not intended for everyday use (Phone extension). 
• Need to have a unique voicemail box to store “general” voicemail messages, such as mail orders (Voicemail extension).

When calling into support or submitting a web ticket to perform these tasks, be prepared to provide the administrator security answer.