Users tasked with generating company reports or measuring call activity should be assigned permission to produce reports for your phone service.  By assigning permission, the user can run reports within his/her Aptela account, and the administrator's login credentials are kept confidential.

Only the account admin can grant reporting permission to users.  For instructions, refer to our article "How to assign rights to a user."

Below are a few specific personnel roles that describe users to whom you may need to assign reporting permission:

• Department Manager
• Administrative/Executive Assistant
• CFO
• Supervisor
• Team Lead