Changes to call waiting alerts play only for all calls that ring Polycom or Cisco deskphones. The tone is played through the phone receiver (handset or speakerphone).
To change the call waiting setting:
- Log into Aptela as the user or admin: my.aptela.com
- Users: Click My Account at the top of the page, and then click the My Phones tab
- Admins: Single-click on the user's name, and then click Edit Phones
- Click Options
- Then select General Settings (see Figure 1)
- Choose from the available Call Waiting Options (see Figure 2)
- Beep: will play a single tone or "beep" audio
- Ring: will play a ringing audio
- Silent: you will hear nothing, no alert
- Click Save.
NOTE: If prompted to assign a Phone Type, select your phone's manufacturer. If your manufacturer is not listed, choose “Other”.
Figure 1: General Phone Settings
Figure 2: Call Waiting Options
Reasons to disable call waiting:
- Users who receive a high volume of calls often choose to eliminate the alert to help them concentrate on the call in progress.
- Department members who are not expected toanswer the second line while on a call in progress will eliminate the alert.
- You do not want to be notified of additional calls when you are on the phone.
