To Delete and Recreate the user:
- Login to the admin web portal
- Cick on the Extensions tab and then the Users tab
- Locate the user and click Delete User
- Then click Add User
To submit a request to Aptela’s billing team, fill out a form found here.
Be sure to clearly identify the user name(s) and calling plan(s) you are looking to change.
About Aptela Calling Plans
Specify in your request the telephony option: VoIP or Mobile
* VoIP Service: Provides the power of the Aptela hosted PBX with basic telephony or “dial tone” service for this user.
* Mobile Service (also called “Mobile Extension”): The user already has phone service (ie. mobile phone or cable phone service) and is adding Aptela software for advanced call management capabilities.
Then specify the calling plan:
- Basic: Unlimited inbound and on-net calls. Pay per minute for all outbound calls and inbound calls forwarded to an outbound number. Available for both VoIP and Mobile users.
- Professional: Unlimited inbound and on-net calls. Account purchases a “bundle” of outbound minutes. When bundle limit is reached, user pays per minute for overages. Available for VoIP and Mobile users.
- Unlimited: Each extension on your system has unlimited on-net, outbound and inbound calling.
