Throughout the application, you are provided with the option to customize audios. Wherever you see an audio option, you will see two buttons:  Listen which plays the current audio and Change to change the audio.

When you click “Change” you will see the following options:

1. Record with desk phone. Your desk phone will ring with instruction on recording a message. Press # to end your recording. Press 1 to save and apply the recording.
2. Upload a file. Search your desktop for an existing audio file.
3. Pick from Media Library. Choose from a library of music or ring audio provided by Aptela. You may also select from audio files that you stored to the Media Library previously.
4. Reset to default. Restores the audio to the Aptela default.

Audio available to customize includes:

1. Name prompts for each user/department
2. Voicemail greetings for each user/department/voicemail box
3. Hold music or messages. Set a default for the company and then create custom experiences for departments and users.
4. Department audios. These include transfer messages, ring audios, call screening audios and more. Look below for a related article on building departments for details.