Pre-Menu Transfer is an option used so that incoming calls to your primary business ring a department or a user rather than being answered by an Auto Attendant greeting and menu.

Example:  You want all callers to speak with a live receptionist. Only if she is unavailable, do you wish calls to go to the automated attendant.

To set this up:

1. Log in as the Admin
2. Click on Phone Numbers in the main navigation
3. Click on the Menu tab
4. Either select an existing menu to edit or select Add New
5. Click on Pre-Menu Transfer, the first item listed in Menu Items (see below)
6. Under "Menu Item Details"...
   
   1. Select the Destination: Click on “Edit” to select the user or department to receive the calls
   2. Ring Time: Choose the length of time the phone should ring before moving on to "If No Answer"
   3. If no answer:  If the extension doesn’t pick up, where would you like to direct the caller? 
      • Main Menu -- calls will then hear the automated menu of options
      • Voicemail -- calls will be sent to the user or department's voicemail
      • Default -- choose this if you don't want the Auto Attendant to ever play. The call will then be transfered to the user or department's "No Answer" destination which could be voicemail or another number
   4. Call screening: Do you wish to use the user or department’s settings for call screening?