After the automated menu has played for the caller, and no selection has been made, this option sends the caller to a destination of your choice. 

Example 1: Transfer only with a greeting. The company wishes to greet the caller but after the greeting plays, automatically ring a department or user

Example 2: The greeting and an menu play with options. If the caller makes no selection in the main menu, transfer the call to the sales team.

1. Log in as the Admin
2. Click on Phone Numbers in the main navigation
3. Click on the Menu tab
4. Either select an existing menu to edit or select Add New
5. Click on Post-Menu Transfer, the last item listed in Menu Items (see below)
6. Under "Menu Item Details"...
7. Select the Destination: Click on “Edit” to select the user or department to receive the calls
8. Ring Time: Choose the length of time the phone should ring before moving on to "If No Answer"
9. If no answer:  If the extension doesn’t pick up, where would you like to direct the caller? 
   • Main Menu -- callers will then hear the automated menu of options again
   • Voicemail -- callers will be sent to the user or department's voicemail
   • Default -- choose this item to be transfered to the user or department's "No Answer" destination. That user or department manages this experience
10. Call screening: Do you wish to use the user or department’s settings for call screening?
11. Transfer Prompt: This is a message or music that you may play as you transfer the caller to the user or department