A submenu presents callers with another series of options after listening to the main menu.

Example: Bob selects “For customer support, press 1”. After pressing 1, Bob hears “For instructions on using our X product, press 1, for support on product y, press 2, for all other inquiries, press 3.”

To build a submenu

1. Click on the green plus icon to the right of the Main Menu
2. Choose Create a submenu
3. Enter a name for the submenu (ex. “support”)
4. Click the green plus icon to the right of the submenu
5. Choose the first option for callers: a destination, another submenu, advanced option of “audio block” or other
6. Choose as many options for callers as needed for this submenu
7. When complete, click on the submenu folder name
8. The right column of the page will display a box for audio prompts
9. Click Add to record the prompts or upload an audio file from your computer
   • NOTE:  you may record all options in one audio file or upload multiple audio files in this area. Multiple files will play in the order they appear in this box.
   • Click the green SAVE button to save and apply your changes