Aptela Supported Phones
Aptela partners with Cisco and Polycom to provide a high quality VoIP experience. Phones purchased from Aptela have the latest versions of firmware, are properly configured for use and include suppo
- Transferring Calls
Customers who use Polycom SoundPoint IP phones or the Cisco SPA 300 and SPA 500 series phones can transfer calls using the transfer button on the desk phone. If you don’t have one of these
- Department Paging
Similar to the one-to-one paging, this is a one-to-many feature where one person can initiate a call to all members of a department at the same time.
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- How to Record Greeting and Name Prompt for Department Voicemails
Department managers can create custom audios for a department - these include voicemail greetings, user name prompt (essential if you wish the department to be available through the Dial-by-Name auto ...
- Encrypting Calls - For Polycom & Cisco User Only
...nables encryption of calls between two end points. At this time, endpoints are limited to supported Polycom SoundPoint IP phones and Cisco Small Business SPA phones configured to run over th
- Other VoIP Phones
For a quality VoIP experience, Aptela strongly recommends using the Cisco IP Series or
- How to Record Greeting and Name Prompt
Your custom voicemail greeting can be set up quickly via the phone or the web portal. The user name prompt recording is essential for the Dial by Name auto attendant option and intra-company transfers...
- Extension Dialing
Extension to Extension Dial * + extension Example: *101 This dials the extension. If the extension is a user, it will ring that user's Find Me List.
- Disable Call Waiting
...phone call and receive a second call will hear a "beep" when a second call rings in to their phone. Polycom and Cisco users can disable or change this "Call Waiting" aler
- How Do I Have Voicemail Sent to Email?
User's and department's voicemails can be sent to one or more email inboxes when using the Aptela voicemail box. Users are automatically setup for "voicemail notification" when their extension is
- Using VLANs for Phone Traffic
Aptela enables an Administrator or a User to map auto-provisioned VoIP phones to a s
- Polycom Configuration for Multiple Extensions
Instructions to set up your Polycom phone for multiple extensions are detailed in the guide below.
- Troubleshooting Polycom phone configuration
Most phone installation or registration issues arise when the phone's MAC Address is not assigned to an extension or when the phone settings are not correct; however, your local network configuration ...
- Troubleshooting General SIP Phone Configuration
Most phone installation or registration issues arise when the phone's MAC Address / MAC ID is not assigned to an extension or when the phone settings are not correct; however, your local network confi...
- Speed Dial
...vides a click-to-call capability from the web portal and one-click dialing from an auto-provisioned Polycom or Aastra 6757i CT phone. Cisco phones that sup
- Polycom Manual Configuration Guide (Non-Aptela Purchased & Pre-Owned)
Any Polycom SoundPoint IP phone not purchased through Aptela was not pre-configured to work with Aptela. These phones will need to be manually configured to use Aptela phone service. Click the link ...
- Polycom Configuration Guide (Aptela Purchased)
Instructions to set up Aptela purchased Polycom phones are detailed in the guide below.
- Account Administrator Training
Our self-paced training sessions and documentation will get you up to speed quickly with your Aptela phone service. Access the courses based upon your availability, replay sections as required, a
- Quick Calling Reference Guides
Click on the links below to download and print out a Calling Guide specific to your phone model for tips on making calls, transfering calls and more. Keep a copy of the guide close by your pho
- Polycom Configuration for a Static IP Address
Aptela recommends that you use DHCP for the phone's network configuration (see our Polycom configuration guides). That aside, sometimes i
