How to Record Greeting and Name Prompt for Department Voicemails
Department managers can create custom audios for a department - these include voicemail greetings, user name prompt (essential if you wish the department to be available through the Dial-by-Name auto ...
- Aastra Manual Configuration Guide (Non-Aptela Purchased & Pre-Owned)
Instructions to set up non-Aptela purchased or pre-owned Aastra 53i, 55i, 57i and 57iCT phones are detailed in the guide below. NOTE
- Other VoIP Phones
For a quality VoIP experience, Aptela strongly recommends using the Cisco IP Series or
- How to Record Greeting and Name Prompt
Your custom voicemail greeting can be set up quickly via the phone or the web portal. The user name prompt recording is essential for the Dial by Name auto attendant option and intra-company transfers...
- Aastra 6757i CT Configuration for Multiple Extensions
Instructions to set up your Aastra 6757i CT phone for multiple extensions are detailed in the guide below. NOTE: The account administrator will need t
- Troubleshooting Aastra phone configuration
Most phone installation or registration issues arise when the phone's MAC Address is not assigned to an extension or when the phone settings are not correct; however, your local network configuratio...
- Troubleshooting General SIP Phone Configuration
Most phone installation or registration issues arise when the phone's MAC Address / MAC ID is not assigned to an extension or when the phone settings are not correct; however, your local network confi...
- Speed Dial
Aptela’s Speed Dial feature provides a click-to-call capability from the web portal and one-click dialing from an auto-provisioned Polycom or Aastra 6757i CT phone. Cisco phones that sup
- Account Administrator Training
Our self-paced training sessions and documentation will get you up to speed quickly with your Aptela phone service. Access the courses based upon your availability, replay sections as required, a
- Quick Calling Reference Guides
Click on the links below to download and print out a Calling Guide specific to your phone model for tips on making calls, transfering calls and more. Keep a copy of the guide close by your pho
- Aastra 57i CT cordless handset pairing
The 57i CT cordless handset must be paired to the base unit to work. Instructions to pair the handset are detailed in the guide below. If you need to unpair the handset, the guide will also
- Aastra 6757i CT (57i CT) Phone Features Guide
Features for the Aastra 6757i CT base unit and 57i CT cordless handset are detailed in the guide below.
- Setting up your headset for the Aastra 6757i CT base unit
In order for your headset to work with your Aastra 6757i CT base unit, you must program your phone for hands free calling.
Make sure the headset is properly connected to the head
- Aastra 6757i CT Phone Errors: No Service
"No Service" Message
If a “No Service” message appears on the phone’s LCD screen, the phone is not registered. Before troubleshooting, wait 10 minutes to see if the me
- How do I replace the battery on my Aastra 57i CT cordless handset?
If your battery dies while you are still within the 1 year manufacturer warranty, contact A
- How to Switch Between Handsets while on an Active Call (Aastra 6757i CT)
If you are on an active call, you can do the following to switch the caller from the Aastra 6757i base station or 57i handset to the other device.
If caller is on base station and you
- Can I configure my cordless handset to a line on my Aastra 6757i CT base station...
The Aastra cordless handset can only be configured to the base station. It cannot be configured for a unique line (or extension). If you configure your base station for
- Why can't I program 9 lines on my Aastra 6757i CT phone?
Though the Aastra 6757i CT phone base can support up to 9 lines, the Aptela system will only support the four lines programmed on the hard line keys.
