Search Results for "fax"

1. Assigning and Reassigning account phone numbers / fax numbers
   ...ount phone numbers. Numbers can be assigned to an auto attendant, to another extension, for virtual faxing and to other destinations. To view a
2. What is my phone number? What is my fax number?
   The Aptela web portal displays phone numbers and their assigned extension to all users. If you need to change the current assignment of a number, the account administrator can do this from the adminis...
3. How to purchase or remove phone / fax numbers
   The account administrator can add or remove phone and/or fax numbers for your Aptela service by submitting an account change ticket. Additional monthly fees are associated with the purchase of ph
4. Can I view a sent virtual fax?
   Yes.  Successfully sent and received fax files are available in your web account for up to 90 days. Fax content associated with failed sent faxes are available for up to 7 days.   To view
5. How to have virtual faxes sent to email
   User and department extensions that have a virtual fax number assigned to them can have virtual faxes sent to one or more email inboxes. Users are automatically setup for "fax notificatio
6. Re-sending Virtual Faxes
   You can re-send virtual faxes to the original recipient or to a different one from your web account. In some cases, the fax may not go through for a variety of reasons including a busy signal, st
7. Sending virtual faxes
   All employees setup on the User extension type can send virtual faxes – the fe
8. Viewing received virtual faxes
9. Can I send faxes to Canada or International locations?
   Faxes can only be sent to U.S. and Canada phone numbers. They cannot be sent to International locations.
10. Fax services available through Aptela
    Fax Services available through Aptela
11. How long are my calls, voicemails and virtual faxes stored in my web account?
    Call Records Aptela stores call records for up to six months. You can access call records from the User Das
12. The virtual fax I received was poor in image quality
    A poor line quality usually causes faxes to appear blurred or distorted. This happens because excess “noise” interferes with the fax data being transmitted. Our fax printer drives
13. Someone sent me a virtual fax, but I did not receive it
    You may experience issues receiving virtual faxes if there is an issue with the phone line quality, the sender’s fax machine or service provider. Problems may also arise if someone outsi
14. Can I change the file format for virtual faxes I receive?
    The file format for your received virtual faxes cannot be changed. Faxes will arrive in PDF – a universally accepted format.
15. I am a Mac user. How can I fix the formatting of Microsoft Word documents?
    Aptela uses a Windows version of MS Word to process Word files, and documents created on a Mac can sometimes look different when processed through Windows. Mac OSX prints natively to
16. Including or excluding a cover sheet when sending a virtual fax
    When you create your virtual fax, the first page of the Fax Assistant provides you with the option to include a cover sheet. If you do not want a cover sheet, you may choose not to include one.
17. Checking the status of a sent virtual fax
    The fax status will help you confirm whether your fax was sent or not. The status can be viewed from your web account. If you are setup to receive
18. File types to use when sending virtual faxes
    You will attach one or more files to send virtual faxes with Aptela. Below are acceptable file formats. NOTE: Files with many and/or complex graphics (e.g., color, 96+ dpi, Powe
19. My fax notification arrived with no attachment
    If a fax arrives with no attached file verify the following settings in the Aptela web account to which your virtual fax number is assign
20. Virtual Faxing - Best Practices
    Related Articles: supported fax formats, sending faxes, receiving faxes, max # of fi