Internet Explorer Add-on
Internet Explorer Add-on
Initiate a call from any web page with one click. This add-on searches websites for phone numbers and enables them for one-click calling. The add-on is access
- How to Route Department Calls
The Call Handling tab within the Department Dashboard presents several options for routing and managing inbound calls. The current dialing method is described in the text. To make ch
- Mozilla Firefox Extension
With the Aptela extension for Mozilla Firefox, you can initiate a call from any web page with just one click. The add-on searches websites for valid US phone numbers and turns them into clickable li
- Aptela Desktop App
The Aptela Desktop brings call alerts to your computer screen. Incoming calls will present as a “screen pop” on your computer with caller ID and an option to reject the call. The s
- Aptela Desktop App - Auto Start Instructions
Find instructions below to auto-start the Aptlea Desktop App when your computer starts. The instructions are for users of Windows XP, Windows 7 and Mac OS 10.
Windows XP
- How to Record Greeting and Name Prompt
Your custom voicemail greeting can be set up quickly via the phone or the web portal. The user name prompt recording is essential for the Dial by Name auto attendant option and intra-company transfers...
- Extension Dialing
Extension to Extension Dial * + extension Example: *101 This dials the extension. If the extension is a user, it will ring that user's Find Me List.
- About the Extension Types
An extension is a unqiue profile that enables your callers and employees to communicate by phone, a conference bridge, fax and/or voicemails. There are six types of extensions, each serving a purp
- Login as User
The account administrator can access any user's account from the admin account.
To log into a user's account:
Log into Aptela as the admin:
- User Guide
This article will help new Users get started with Aptela service.
Log into
- How to Use My Mobile Voicemail Instead of Aptela Voicemail
If you wish to have unanswered calls go to your mobile phone voicemail instead of your Aptela voicemail, you can set up this rule in the "Call Preferences" section. NOTE: Aptela features, i
- Forward Calls to a Phone Number or Extension
Incoming calls can be forwarded to another 10-digit phone number or extension via a user's Find Me List. Reasons to forward calls via your Find Me List:
- Can I change extension types?
To change an extension type, the admin must first delete the extension that needs changed and then create a new one for the desired type. For example, to change a User to a Phone ext
- Can I change an extension’s username?
To change a username, the admin must first delete the extension that needs changed and then create a new one with the desired username. Please note that custom settings, such as voic
- Can I change a User from Mobile to VoIP service or vice versa?
To change a Mobile user to VoIP or a VoIP user to Mobile, the admin must first delete the user that needs changed and then create a new one with the desired user type. Please note that custom
- Pinless Voicemail
Want to speed up accessing voicemail? Enable certain phones that you use to access voicemail to automatically log into your voicemail. We call this Pinless voicemail because when you call into v
- Using Text to Speech to Record Audios
You can record any audio (for Auto-Attendants, User/Department Name, Hold Messages or Voicemail prompts, etc.) using Text-to-Speech. Type in the text and select the voice actor.
Some of the a
- Entering International Numbers into the Find Me List
...r Find Me List:
To add a new entry, click the Options link and select Add New Entry.
Enter a name for this entry
- Phone will not register or has lost registration (unable to make & receive c...
In order to make and receive calls on your SIP device, it needs to register with Aptela’s proxy server. If you did not use our phone configuration instructions to register your phone, pl
- I can make calls. I cannot receive calls
Typically when one or few phones are not able to receive calls, the user’s phone, extension setup or an account configuration is causing the problem. If the majority or all phones are af
