How to Port a Toll Free Phone Number
To initiate the process, complete the required forms below:
Aptela Porting Requ
- How to Port a Local Phone Number
To initiate the porting process, complete the required forms below:
Aptela Portin
- About Porting Process
Watch an 8 minute video tutorial about the porting process by clicking here. The porting process be
- Getting Started with Aptela Service
The Administrator Quick Start Guide and other documentation outlined below will help you to activate and customize your service. Getting started with Aptela is so easy, you can do it yours
- Why does porting my business numbers take longer than my cell phone?
Mobile numbers are under different legal provisions and the mobile carrier architecture is different. This is why mobile numbers port faster than land line or business numbers.
The governme
- Forwarding Numbers to Port
To more quickly utilize Aptela’s phone service while the porting process is underway, we recommend “Remote Call Forwarding with multiple paths”. This action seamlessly forwards
- Tips for a Successful Port
Provide all required documentation and verify accuracy of information. The Company Name, Company Address, Account Holder, and Phone Numbers on the Aptela paperwork must match the infor
- Numbers that Do Not Port
DSL Lines Aptela’s VoIP service requires the use of the Internet. Porting of your DSL line will result in the disconnect of your internet service by your current provider and yo
- Hunt Group Numbers May Delay Port
Porting phone numbers associated with a Hunt Group will delay the porting process. This primarily applies to businesses that use a Centrex hosted solution through their current provider. If
- When I Add Services Mid-month, How Does This Impact My Bill?
Customers are billed the full monthly fee for certain “service changes,” which include adding call recording for a user or department, a department, a loca
- Excel Macro for Reports
Report Macro for Excel (v3.0.5) will format the data summarizing inbound and outbound call da
- Users that should have reporting permission
Users tasked with generating company reports or measuring call activity should be assigned permission to produce reports for your phone service. By assigning permission, the user can run reports
- About Reporting
The account administrator and any user the admin enables with Reporting permission can generate call reports for your company. Call data is available for up to 6 months from the current date. Repo
- Saving Reports. Generating Saved Reports.
If you regularly produce a report of specific criteria, you can store the criteria in the system, saving you time in the future. When you need to generate the report, all you will have to do is sel
