Using VLANs for Phone Traffic
Aptela enables an Administrator or a User to map auto-provisioned VoIP phones to a s
- Polycom Configuration for Multiple Extensions
Instructions to set up your Polycom phone for multiple extensions are detailed in the guide below.
- Troubleshooting Polycom phone configuration
Most phone installation or registration issues arise when the phone's MAC Address is not assigned to an extension or when the phone settings are not correct; however, your local network configuration ...
- Polycom Manual Configuration Guide (Non-Aptela Purchased & Pre-Owned)
Any Polycom SoundPoint IP phone not purchased through Aptela was not pre-configured to work with Aptela. These phones will need to be manually configured to use Aptela phone service. Click the link ...
- Polycom Configuration Guide (Aptela Purchased)
Instructions to set up Aptela purchased Polycom phones are detailed in the guide below.
- Polycom Configuration for a Static IP Address
Aptela recommends that you use DHCP for the phone's network configuration (see our Polycom configuration guides). That aside, sometimes i
- How to Reset your Polycom
Resetting your Polycom phone can be an effective troubleshooting step for resolving problems with pre-installed Polycom phones. Depending on your issue, you may use one or more of the follo
- Aptela Supported Phones
Aptela partners with Cisco and Polycom to provide a high quality VoIP experience. Phones purchased from Aptela have the latest versions of firmware, are properly configured for use and include suppo
- Transferring Calls
Customers who use Polycom SoundPoint IP phones or the Cisco SPA 300 and SPA 500 series phones can transfer calls using the transfer button on the desk phone. If you don’t have one of these
- How to Create a Department
A Department forwards calls to a group of employees. Once the department is set up, incoming calls will ring on all extensions in the group at the same time or one at a time. With all extensions recie...
- Department Paging
Similar to the one-to-one paging, this is a one-to-many feature where one person can initiate a call to all members of a department at the same time.
Press 2
Press *
- How to Record Greeting and Name Prompt for Department Voicemails
Department managers can create custom audios for a department - these include voicemail greetings, user name prompt (essential if you wish the department to be available through the Dial-by-Name auto ...
- Aastra Manual Configuration Guide (Non-Aptela Purchased & Pre-Owned)
Instructions to set up non-Aptela purchased or pre-owned Aastra 53i, 55i, 57i and 57iCT phones are detailed in the guide below. NOTE
- Encrypting Calls - For Polycom & Cisco User Only
...alls between two end points. At this time, endpoints are limited to supported Polycom SoundPoint IP phones and Cisco Small Business SPA phones configured to run over th
- What is my phone number? What is my fax number?
The Aptela web portal displays phone numbers and their assigned extension to all users. If you need to change the current assignment of a number, the account administrator can do this from the adminis...
- Other VoIP Phones
For a quality VoIP experience, Aptela strongly recommends using the Cisco IP Series or
- How to Record Greeting and Name Prompt
Your custom voicemail greeting can be set up quickly via the phone or the web portal. The user name prompt recording is essential for the Dial by Name auto attendant option and intra-company transfers...
- Extension Dialing
Extension to Extension Dial * + extension Example: *101 This dials the extension. If the extension is a user, it will ring that user's Find Me List.
- Fax services available through Aptela
Fax Services available through Aptela
- Disable Call Waiting
By default, users who are on a phone call and receive a second call will hear a "beep" when a second call rings in to their phone. Polycom and Cisco users can disable or change this "Call Waiting" ale...
